Privacy Policy
1. Information We Collect
Personal Information
Name
Phone number
Address
Property Data
Home systems (HVAC, plumbing, etc.)
Condition, age, materials
Maintenance history
Survey responses
Usage Data
Website activity
Device/browser info
IP address
2. How We Use Your Information
We use data to:
Provide and improve services
Generate your home score
Coordinate vendors and maintenance
Send relevant updates, reminders, and offers
Personalize your experience
3. Sharing of Information
We may share data with:
Service vendors (only what’s needed to complete work)
Service providers (CRM, payment processors, etc.)
We do NOT sell your personal data.
4. SMS & Email Communications
By providing your contact information, you consent to receive:
Transactional messages (appointments, updates)
Promotional messages (offers, discounts)
Opt-Out:
SMS: Reply STOP
Email: Click unsubscribe
5. Data Retention
We retain your data:
As long as your account is active
As needed to provide services
As required by law
6. Cookies & Tracking
We use cookies and tracking tools to:
Analyze traffic
Improve user experience
Support marketing efforts
You can disable cookies in your browser settings.
7. Data Security
We use reasonable safeguards to protect your data, but no system is 100% secure.
8. Your Rights
You may request to:
Access your data
Correct inaccuracies
Delete your data (subject to legal obligations)
9. Children’s Privacy
Our services are not intended for individuals under 18.
10. Changes to Policy
We may update this Privacy Policy at any time.
Terms of Service
1. Overview
By accessing or using our services—including property surveys, memberships, concierge coordination, and website—you agree to these Terms.
If you don’t agree, don’t use the service.
2. Services Provided
Castle provides:
Home/property surveys and scoring
Maintenance recommendations and scheduling
Vendor coordination and referrals
Subscription-based concierge services
Important:
We are not the direct service provider for most work performed at your property. We coordinate and refer third-party vendors.
3. No Guarantee of Outcomes
We do not guarantee:
Vendor performance
Repair outcomes
Home condition improvements
Cost savings
All services by third parties are performed at your own discretion.
4. User Responsibilities
You agree to:
Provide accurate property and personal information
Maintain safe access to your property when scheduling services
Pay all agreed fees (membership, services, etc.)
5. Payments & Subscriptions
Memberships are billed monthly unless otherwise stated
You may cancel at any time (effective at end of billing cycle)
Initial survey fees are non-refundable once completed
6. Communication Consent (SMS, Email, Calls)
By using our services, you agree that Castle may contact you via:
SMS (text messages)
Phone calls
This includes:
Service updates
Appointment confirmations
Account notifications
Promotions and offers (where permitted)
SMS Disclosure:
Message & data rates may apply
Message frequency may vary
Reply STOP to opt out at any time
Reply HELP for assistance
7. Data & Property Information
You acknowledge that:
We collect and store property-related data (inspection details, systems, condition, etc.)
This data is used to improve service recommendations and coordination
We may share relevant data with vendors to complete requested services
8. Third-Party Vendors
Castle acts as a coordinator and marketplace.
We are not liable for:
Vendor delays
Damages caused by vendors
Pricing discrepancies
You enter into agreements directly with vendors.
9. Limitation of Liability
To the fullest extent permitted by law:
Castle is not liable for:
Indirect or consequential damages
Property damage caused by third parties
Loss of data or service interruptions
10. Account Termination
We may suspend or terminate access if:
Terms are violated
Fraud or abuse is suspected
11. Changes to Terms
We may update these Terms at any time. Continued use = acceptance.
Business hours
M-F 8:00-5:00PM
24/7 Emergency Service
© Copyright 2026. Castle. All rights reserved.